PHANTOS hereby warrants, to the original purchaser, distributed products to be free of manufacturing defects in material and workmanship for a prescribed period from the date of purchase. This warranty shall be valid only if the product is purchased in Australia through distributor/dealers. It is the owner’s responsibility to establish the date and place of purchase by acceptable evidence, at the time service is sought.
For warranty service you must obtain a Return Authorization Code (RAC) via email before sending back the product.
Please include the following information on a piece of paper inside the box:
- Your name
- Your address
- Your phone number
- A brief description of the symptoms
All shipping charges must be pre-paid. If the requested repairs or service (including parts replacement) are within the terms of this warranty, PHANTOS will pay return shipping charges only to a designated point within Australia. No accessories should be shipped with the product. If any accessories are shipped with the product, PHANTOS shall have no liability whatsoever for loss of or damage to any such accessories, nor for the safe return thereof.
This warranty is void if:
- the serial number (if applied) has been altered or removed;
- the product is modified in any manner which PHANTOS concludes, after inspection, affects the reliability of the product;
- the product has been repaired or serviced by anyone other than PHANTOS unless prior written authorization was issued to purchaser by PHANTOS;
- the product is damaged because not properly maintained as set forth in the instruction manual.
This is not a service contract, and this warranty does not include maintenance, cleaning or periodic check-up. During the period specified above, PHANTOS will replace defective parts at its expense with new or refurbished parts, and will absorb all expenses for warranty service and repair labor by reason of defects in material or workmanship. The sole responsibility of PHANTOS under this warranty shall be limited to the repair of the product, or replacement thereof, including parts, at the sole discretion of PHANTOS.
PHANTOS reserves the right to make changes in design and/or improvements upon its products without any obligation to include these changes in any products theretofore manufactured. No warranty, whether expressed or implied, is given or made with respect to any accessory supplied with products described above. Except to the extent prohibited by applicable law, all implied warranties made by PHANTOS in connection with this product, including warranties of merchantability or fitness, are limited in duration to the warranty period set forth above. And no warranties, whether expressed or implied, including warranties of merchantability or fitness, shall apply to this product after said period has expired. The consumer’s sole remedy shall be such repair or replacement as is expressly provided above; and under no circumstances shall PHANTOS be liable for any loss or damage, direct or consequential, arising out of the use of, or inability to use, this product.